Shipping policy

Order Processing

Orders are processed within 1–3 business days, Monday through Friday. Processing time is separate from shipping and transit time.

Please be aware that certain factors may affect processing times, including incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will contact you by email before proceeding with the order to help ensure successful delivery.

Order Cutoff Time

Orders placed before 2:00 PM Pacific Time on business days, Monday through Friday, will begin processing the same business day. Orders placed after 2:00 PM Pacific Time, on weekends, or on public holidays will begin processing the next business day.

Estimated Shipping Time

After your order has been processed and shipped, estimated transit times are:

  • United States: 7–10 business days, Monday through Friday
  • International destinations: 7–21 business days, Monday through Friday

These estimates begin after the order has completed processing. Weekends and public holidays are not counted as business days.

Shipping may be affected by circumstances beyond our control, including:

  • Weather conditions
  • Holiday seasons
  • Carrier disruptions or errors
  • Customs clearance delays

While we make every effort to provide accurate tracking updates, Brooks & Beck is not responsible for delays caused by shipping carriers, customs authorities, or other circumstances beyond our control.

Free Worldwide Shipping

Orders with a subtotal of US$100 or more qualify for free worldwide shipping. The qualifying subtotal is calculated before any applicable duties or import taxes.

Taxes and Duties

Your order does not include any customs duties, import taxes, or other charges that may be imposed by the destination country. Customers are responsible for paying any such charges. For information about possible charges, please contact the customs authority in your country.

Brooks & Beck is not responsible for delays caused by customs clearance. The release of a shipment is controlled by the customs authorities in the destination country.

Order Cancellation

If you need to cancel an order after payment, please contact us immediately. We will make every effort to accommodate your request; however, we cannot guarantee cancellation because orders may be forwarded to our fulfillment team shortly after they are placed.

If your order has already been processed or shipped, it cannot be cancelled. You may follow our return process after receiving the item.

Contact Us

If you have questions about shipping or delivery, contact us at support@brooksbeck.com or +1 800-906-2358.

Our customer-service hours are Monday through Friday, 8:00 AM–5:00 PM Pacific Time. We aim to respond to all inquiries within 24 hours.

Brooks & Beck
Operated by Saf Incense Inc.
1003 East 59th Avenue
Vancouver, BC V5X 1Y8
Canada