Do you ship to my country?

If you can place an order at checkout, we can ship to you. If you have trouble checking out, please contact us.

Do you ship internationally?

Yes — we ship worldwide. Any shipping costs, duties, or taxes will be shown at checkout before you pay.

How can I track my order?

Once your order ships, we'll email you a tracking number so you can follow it in real time.

How long does shipping take?

It depends on where you live:

• Domestic: Usually 7–10 business days
  
• International: Usually 7–21 business days

What is the return process?

You can return a product for any reason within 30 days—no questions asked. Just follow the steps on our Refund Policy page or email us for instructions. Once we get your item back, we’ll process a refund according to our policy.

Can I exchange an item?

Yes. Use the same process as a return, but let us know you want an exchange. Tell us the size, color, or item you’d like instead, and we’ll confirm availability before sending it.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and select digital wallets (e.g., Apple Pay, Google Pay). For more details, check out our Payment Policy.

Can I change or cancel my order after placing it?

We try to process orders quickly, but if you need to make changes or cancel an order, please contact us as soon as possible. We’ll do our best to accommodate your request if the order hasn’t already shipped.

I have an issue with my order — what should I do?

Email us right away at support@brooksbeck.com. We’ll fix it — whether that means sending a replacement, finding your package, or giving a refund.

What if I receive a damaged or defective item?

If your order arrives damaged or defective, contact us immediately. We’ll replace it or refund you — whichever you prefer.

Still Have Questions?

Feel free to drop us a line at support@brooksbeck.com, and we’ll get back to you as soon as possible. We appreciate your interest in Brooks & Beck and look forward to helping you explore our world of fashion!