Do you ship to my country?

If you can place an order at checkout, we can ship to you. If you have trouble checking out, please contact us.

Do you ship internationally?

Yes—we ship worldwide. Available shipping charges are shown at checkout before payment, and orders with a subtotal of US$100 or more qualify for free worldwide shipping. Customs duties or import taxes may be charged separately by the destination country and are the customer’s responsibility.

How can I track my order?

Once your order ships, we'll email you a tracking number so you can follow it in real time.

How long does shipping take?

Orders are processed within 1–3 business days, Monday through Friday. After processing and shipment, estimated transit times are:

• United States: 7–10 business days
• International destinations: 7–21 business days

Weekends and public holidays are not counted as business days. See our Shipping Policy for complete details.

What is the return process?

You can return an eligible item for any reason within 30 days of receiving it. Follow the steps in our Refund & Return Policy or email us at support@brooksbeck.com for instructions. Once we receive the item and confirm it meets the return requirements, we'll process the approved refund.

Can I exchange an item?

Yes. Contact us at support@brooksbeck.com and let us know the size, color, or item you would like instead. Depending on availability, we may offer a standard return followed by a new order or a quicker replacement option. Any applicable fee will be clearly communicated and must be accepted before the exchange is processed.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and select digital wallets (e.g., Apple Pay, Google Pay). For more details, check out our Payment Policy.

Can I change or cancel my order after placing it?

We try to process orders quickly, but if you need to make changes or cancel an order, please contact us as soon as possible. We’ll do our best to accommodate your request if the order hasn’t already shipped.

I have an issue with my order — what should I do?

Email us right away at support@brooksbeck.com. We’ll fix it — whether that means sending a replacement, finding your package, or giving a refund.

What if I receive a damaged or defective item?

If your order arrives damaged or defective, contact us immediately. We’ll replace it or refund you — whichever you prefer.

Still Have Questions?

Feel free to drop us a line at support@brooksbeck.com, and we’ll get back to you as soon as possible. We appreciate your interest in Brooks & Beck and look forward to helping you explore our world of fashion!