Refund policy

Our Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may request a return within 30 days of receiving your item.

To be eligible for a return, your item must be:

• Unworn and unused
• With tags attached where applicable
• In its original packaging
• Accompanied by your receipt or proof of purchase

You may request a return for any reason within the 30-day window. Returns are subject to a brief inspection to confirm the item meets the eligibility requirements above. Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

How to Start a Return

Contact us at support@brooksbeck.com with your order number and the reason for your return. We will review your request and send instructions on where and how to send your item. Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

For returns due to preference, fit, or sizing:

• You are responsible for the cost of shipping the item back to us.
• Brooks & Beck does not charge a restocking fee.

For items that arrive damaged, defective, or incorrect:

• Contact us promptly at support@brooksbeck.com with your order details and supporting photos where reasonably required.
• Brooks & Beck will cover the approved resolution, including any applicable return or replacement shipping costs. You will not be charged to correct a Brooks & Beck or fulfillment error.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@brooksbeck.com.

Refund amounts:

• If every item in an order is returned and approved, the purchase price of all eligible returned items and any original outbound shipping charge paid on that order will be refunded.
• If only part of a multi-item order is returned, the purchase price of the approved returned item or items will be refunded, but the original outbound shipping charge will not be refunded.
• If the order originally qualified for free shipping, there is no original outbound shipping charge to refund.

Sale-Priced Items

Eligible sale-priced items are covered by our standard 30-day return policy. Returns of sale-priced items are subject to the same eligibility requirements as full-price items.

Exchanges

Contact us at support@brooksbeck.com if you would like a different size, colour, or item. Depending on the order and product availability, we may offer either:

• A standard return followed by a new order; or
• A quicker replacement option involving a disclosed reshipment or exchange fee.

Any applicable fee will be clearly communicated and must be accepted before the exchange is processed. Replacement products are subject to availability.

The customer is not charged an exchange or replacement fee when correcting an item that arrived damaged, defective, or incorrect.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

If you have a question about whether your specific item is eligible for return, please contact us before sending it back.

Sizing Notice

To ensure accurate fulfillment, some items may arrive labeled in international sizing depending on the manufacturing origin. All products are sized and shipped according to the US size selected at checkout, matched using our standardized conversion chart.

While the size printed on the item's label may differ from the US size selected, the item is fulfilled according to its corresponding US-size conversion. Please consult any product-specific sizing information before ordering or contact us if you need assistance selecting a size.

Order Cancellation

If you need to cancel an order after payment, please contact us immediately at support@brooksbeck.com. We will make every effort to accommodate your request; however, we cannot guarantee cancellation once an order has been forwarded to the warehouse for processing. If your order has already been processed or shipped, it will not be eligible for cancellation. In that case, you may return the item once received in accordance with this policy.

European Union and International Consumer Rights

Brooks & Beck offers eligible customers a 30-day commercial return period. Customers in the European Union may also have a statutory right to withdraw from an eligible online purchase within 14 days of receiving it, without providing a reason.

The 30-day Brooks & Beck return policy is offered in addition to any mandatory statutory rights. Where applicable consumer law provides greater or different rights concerning eligibility, return costs, delivery-charge refunds, remedies, or refund timing, those mandatory rights will apply.

Nothing in this policy limits any mandatory consumer rights available under the laws of the customer's jurisdiction.

Contact Us

If you have questions about a return, refund, exchange, or order, contact us at support@brooksbeck.com or +1 800-906-2358.

Our customer-service hours are Monday through Friday, 8:00 AM–5:00 PM Pacific Time. We aim to respond within 24 hours.

Brooks & Beck
Operated by Saf Incense Inc.
1003 East 59th Avenue
Vancouver, BC V5X 1Y8
Canada